Frequently Asked Questions
Where are your pieces made?
All of our jewelry is made to order and bespoke, carefully crafted by hand in New York City. Each piece is designed and produced just for you, ensuring it is as unique and personal as the person wearing it.
How long will it take to receive my order?
Since every piece is made to order, please allow 1-2 weeks for your jewelry to be created and shipped. We take great care in ensuring the highest quality craftsmanship for every order.
Do you use conflict-free diamonds?
Yes! We are proud to say that all of our diamonds are Kimberly Process certified, ensuring they are conflict-free and ethically sourced.
Do you offer gift wrapping?
Yes, we offer beautiful gift wrapping for all of our pieces. Just let us know when placing your order, and we will make sure your jewelry is presented perfectly.
What happens if I need to make a return?
We want you to be completely happy with your purchase. If for any reason you are not satisfied, we accept returns within 10 days of delivery. Please note that returned items must be in their original, unworn condition.
Is shipping insured?
Orders over $500 will automatically be shipped with full insurance and will require a signature upon delivery. This ensures that your precious piece arrives safely and securely.
Do you offer international shipping?
Yes, we offer international shipping. Please note that shipping costs and any applicable duties or taxes are the responsibility of the customer.
How should I care for my jewelry?
To keep your jewelry looking its best, we recommend storing it in a cool, dry place when not in use. Avoid exposure to harsh chemicals, perfumes, and water, and clean your pieces regularly with a soft cloth to maintain their shine. We only use solid metal in our pieces like solid gold and solid platinum all pieces will remain tarnish free no matter the wear.
Can I customize my order?
Absolutely! We specialize in bespoke pieces and would love to work with you to create a one-of-a-kind design. Please reach out to us with your ideas, and we’ll bring them to life.
What if my piece doesn’t fit?
If your piece doesn’t fit as expected, please contact us immediately. We’re happy to help with resizing or adjusting your jewelry to ensure the perfect fit.
If you have any other questions or need assistance, please don't hesitate to reach out to us. We're here to help!